Problems of City Government

The Government of a Great American City

Exploring 311-Driven Changes in City Government

Through a case study of the City of Philadelphia’s 311 service, Philly311, this paper creates new understanding about citylevel service integration enabled by a 311 service center. The papers looks at how the capabilities of 311-enabled service integration influence the city government in both citizen-facing and internal management. The analysis is based on findings from semi-structured intervi...

City E-Government: Scope and its Realization

On Some City Guarding Problems

We consider guarding a city of k vertical buildings, each having a rectangular base, by placing guards only at vertices. The aim is to use the smallest number of guards. The problem is a 2.5D variant of the traditional art gallery problem, and finds applications in urban security. We give upper and lower bounds on the number of guards needed for a few versions of the problem. Specifically, we p...

The Örebro City Citizen-Oriented E-Government Strategy

This chapter discusses practices, opportunities, and challenges in local e-government project management by means of a case study involving interviews, document studies, and an element of action research, over eight months. The analysis against e-government success factors finds seven “critical issues”; political timing, resource allocation, political mandate, distinction between administrative...